Instrutor Tóxico: Porque uma maçã podre estraga o cesto inteiro

Bad leadership can seriously harm the safety and performance of a scuba diving team. A personal account highlights how a toxic manager created stress and caused instructors to make mistakes, leading to unsafe situations for divers. Psychological safety is crucial, as it allows team members to communicate openly and reduce errors. When leadership fails to address toxic behavior, it can result in high turnover and negatively impact customer experiences. It’s essential for dive operations to nurture healthy leadership and foster a culture that prioritizes safety.